Services
Perfect Clean Cleaning Services agrees to provide residential and/or commercial cleaning services as outlined in the customer's estimate, quote, or service agreement. Services will be performed on the scheduled date and time agreed upon by both parties.
Payment
Payment is due upon completion of service unless otherwise agreed in writing.
We accept cash, check, and approved electronic payment methods.
Any unpaid balance may be subject to late fees.
Returned checks may incur an additional fee.
Scheduling and Access
Customers must provide access to the property at the scheduled service time.
If our cleaning team is unable to enter the property, a lockout fee may be charged.
Customers are responsible for ensuring utilities such as water and electricity are available during the service.
Cancellation and Rescheduling
We request at least 24 hours' notice for cancellations or rescheduling.
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.
Perfect Clean Cleaning Services reserves the right to reschedule appointments due to severe weather, emergencies, or unforeseen circumstances.
Satisfaction Guarantee
Customer satisfaction is important to us. If you are not satisfied with any area cleaned, please notify us within 24 hours of service completion. We will make reasonable efforts to return and address the issue at no additional charge.
Property and Valuables
Customers are responsible for securing cash, jewelry, heirlooms, and other valuables before service. Perfect Clean Cleaning Services is not responsible for loss or damage to items that were improperly secured or that have pre-existing damage.
Damages
Any damage or breakage believed to have been caused during cleaning must be reported within 24 hours. We will investigate all claims and, if found responsible, may repair, replace, or reimburse the item at our discretion.
Health and Safety
Our staff reserves the right to refuse service in unsafe, hazardous, or unsanitary conditions. Cleaning involving biohazards, mold, bodily fluids, pests, or hazardous materials may require specialized services.
Pets
Customers must ensure pets are secured or controlled during cleaning appointments. Perfect Clean Cleaning Services is not responsible for pets that escape due to unsecured doors or gates.
Additional Charges
Additional charges may apply for excessive clutter, heavy-duty cleaning, deep cleaning, interior appliance cleaning, interior window cleaning, and additional rooms not included in the original estimate.
Employee Solicitation
Customers agree not to directly hire or solicit employees of Perfect Clean Cleaning Services during the term of service and for 12 months following the last cleaning appointment without written consent.
Limitation of Liability
Perfect Clean Cleaning Services' liability shall be limited to the amount paid for the cleaning service provided. We are not responsible for indirect, incidental, special, or consequential damages.
Service Limitations
For safety, insurance, and liability reasons, we do not climb higher than a two-step ladder, move heavy furniture (over 25 lbs), handle firearms, clean biohazards, use bleach unless requested, etc.
Post-Construction Cleaning
All construction materials and debris must be removed before our arrival. We cannot guarantee results if construction work continues after our service.
Agreement
By scheduling and receiving services from Perfect Clean Cleaning Services, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
